Who We Are

About California Business Bureau, Inc.
Medical Billing Services

California Business Bureau, Inc. (CBB) began operations in 1973 as a collection agency based in Monrovia California, now with a branch office in San Diego. CBB goes beyond traditional collection services, specializing exclusively in healthcare debt collection. CBB’s full range of healthcare accounts receivable management programs includes bad debt collections, settlement negotiation, litigation, personal injury/lien management, and second placement.

Medical Billing Services (MBS), a division of CBB, was established in 1993 and offers full-service business office support programs with proven success as a partner for a variety of services including insurance billing, re-billing and follow-up, auditing/short-pays, backlog reduction assistance programs, call center programs, early-out/self-pay, self-pay after insurance, and conversion assistance.

Our Philosophy

Healthcare receivables are a unique type of debt, most often incurred as a necessity of life and not a luxury. At the time of service, the financial consequences are not usually foremost in the mind of the patient or guarantor. The hospital business office, and subsequently the accounts receivable management agency, are frequently faced with tactfully and clearly communicating the financial realities.

Within this uncommon set of circumstances, each Client adopts a philosophy that it feels will best serve the efficient collection of hospital receivables from patients and third-party guarantors. We recognize the uniqueness of the healthcare collection environment.

CBB/MBS always maintains the highest standards of our profession by insisting upon full compliance with all local, state, and federal regulations, while also taking the initiative to reflect our Clients’ concern for the communities they serve. At CBB/MBS we see our role as an extension of our Clients’ business office philosophies.

Experience has shown that through the use of effective collection letters, key phrases, and timely follow-up, collection recoveries can be maximized while maintaining our Clients’ public images.

We hire quality, professional employees and provide them with experienced, accessible supervisors and ongoing training to keep them current with changes in healthcare laws, to improve their skills, and to share and learn effective techniques. Account representatives are trained to apply professional and skillful techniques to encourage patients to pay their accounts in full and clear their debt.

Commitment to Quality
Customer Service

We are committed to customer service excellence. We have served more than 1,000 healthcare facilities of all types, providing dependable and professional services to the healthcare accounts receivable management industry.

100% healthcare billing
and collection services

HIPAA, state and federal
regulation compliance

A proprietary computer system for
customizable reporting and programming

Personalized support staff

Commitment to superior client relations
and customer service

Conversion assistance specialists